terms & conditions/ company policies

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As our service is based on creating custom cards we adhere to a 0% refund policy.

It is the Customers responsibility to ensure all details are correct on the digital design they receive. Once the Customer has approved their digital design we will commence production. After this point no changes can be made. Any changes will incur an additional charge.

Our Quality Assurance team ensures all products are assessed before despatching for delivery. In the unlikeliest of circumstances, should your order have any defects please provide evidence to support your claim.

We like to help our customers where we can. Sometimes we will include a few extra cards with orders. If this is the case, we may not have included any extra envelopes. We are not responsible for supplying additional envelopes where we have included extra cards at our discretion.

If the quantity of cards received does not align with an order, Customers have up to 7 days to inform us.

 Set The Date Cards will make every effort to ensure all information is correct on the products you purchase. Customers are responsible for ensuring all details are correct on their sample products and are encouraged to take their time to review their samples before proceeding with production. 

All our prices include a standard delivery charge.

Our preferred courier option is next day service with DPD. 

Some weddings are larger than others. If this is the case with your wedding and the number of wedding cards you order are above average you may incur an additional delivery fee should we need to split your order across multiple parcels.

If the value of your goods are higher than our standard insurance package, a member of our team will be in touch to explain the delivery options.

When your order is ready for despatch you will receive regular  communications from our trusted courier to track your parcel. You will be responsible for ensuring there is someone at your delivery address to accept your goods.